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Practices To Combat Risk and Violence in Clubs


Tuesday
October 24

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With an increasing number of young adults seeking places to meet and socialize, there is more pressure on licensed beverage establishments to better regulate sales and service to underage and intoxicated persons, as well as assure the safety of patrons leaving their establishments. Awareness of the need for more detailed safety plans to protect patrons and reduce impacts on the community have steadily risen over the past two decades. Government regulatory agencies have imposed more stringent requirements on establishments that require training service staff, security staff, and management.

Panelist

Kathryn Graham

Senior Scientist and Head of Social Factors and Prevention Interventions

BIO

 

 

Summary

Recap

This Webinar focused on research conducted to date on lessons learned evaluating training as well as environmental factors increasing the risk of violence in licensed beverage establishments. A comprehensive plan includes training of all staff, including servers, security, barbacks, entertainers, managers in the same session focusing on "teamwork."

Key Issues

Security Staffing:
1. Temporary increases in security following a violent incident at an establishment do not prevent violence in the long run

Programs to Reduce Violence in Clubs:
1. Must be consistently and uniformly enforced to be effective
2. Security training programs should be standardized to ensure sustainability

Drink Promotions:
1. Many U.S. and Canadian establishments have banned reduced price drink promotions and ‘happy hours’ in an attempt to reduce bar violence
2. The effect of voluntary accords among establishments to ban drink promotions is questionable since it only takes one violation to render the accord worthless

The relationship between music and violence:
1. Music in of itself does not cause violence – the key contributors to violence are the lack of preparation by staff, poor security and ineffective management of crowds
2. The ‘management of music’ should instead be reframed as the ‘management of the crowd’
3. Incidents of violence may occur in neighborhoods that already have a history of violence, and are thus unrelated to the music type being played
4. Each demographic group within a crowd has the potential for aggression and violence

Different types of crowds:
1. The ‘being seen’ crowd has more potential to be violent than the crowd who has come to see someone perform, who are usually more focused on the entertainment than drinking or socializing
 

Gaps

  • State laws are often out of synch with problems at the local level, yet they are inflexible and difficult to change

  • Many states do not extend a licensed establishment’s insurance to the curb and parking lots. As a result, the security staff of many establishments lacks the jurisdiction to collaborate with police to help clear people out and ensure their safety outside. This responsibility falls entirely on the police.

  • Music is often blamed for violence, yet other factors – including crowd management, staff training, and internal security – are more likely the contributors to violence

Strategies

How to Manage Security at Live Music Events:

Tips for Establishments:
1. Increase security staff on special event nights or live entertainment nights
2. Adapt staff’s security approach based on the type of crowd that the music will likely attract (large, rowdy crowds vs. small, quiet crowds)
3. Use roaming security, stationary security, and metal detector wands
4. Change the bouncer mentality – Staff should think of themselves as ‘customer service representatives’ whose aim is to provide safety and security to patrons
5. Do background checks on security staff before hiring them
6. Scan patrons’ driver’s licenses to do instant background check

Tips for Police:
1. Cooperate with music venues – arrange for them to call police in advance if a potentially rowdy act will be performing
2. Have a security unit inside the establishment
3. Develop trust and cooperation with bouncers
4. Work together with internal security staff to clear people out quickly and efficiently after the show (if legislation permits establishment staff to do so)

Resources

Download Presentation

Attendee Directory

Preventive Interventions for On-Premise

The Yin and Yang of Alcohol Intoxication

Intoxication-Aggression

Intoxication-Environment

 

Training bar staff

Guardians and Handlers

Alcohol and Licensed Premises:
Best Practice in Policing

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